Política de privacidad
Last updated: August 4, 2026
At Mellou, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we keep it safe.
Who We Are
This website (mellou.co) and the Mellou brand are owned and operated by L&A Professional Services, a company located in Florida, United States. L&A Professional Services is the party responsible for the personal information collected through this site. Throughout this policy, "Mellou", "we", "us" and "our" refer to L&A Professional Services.
Information We Collect
When you place an order or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment details. Payment information is processed securely by our payment providers, and we never see or store your full card number.
We also automatically collect basic usage data, such as pages viewed, device and browser type, IP address, and referring website, to help our store work better and to measure our advertising.
Cookies & Similar Technologies
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the site is used, and measure the performance of our advertising. You can block or delete cookies in your browser settings, though some parts of the store may not work properly if you do.
How We Use Your Information
- To process, ship, and support your orders
- To send order confirmations, tracking, and support replies
- To respond to your questions
- To prevent fraud and keep payments secure
- To improve our products and website
- To measure and improve our advertising
- To send marketing emails, only if you opt in, and you can unsubscribe anytime
- To comply with legal and tax obligations
Sharing Your Information
We share your information only with trusted providers who help us run the business, and only to the extent needed: our ecommerce platform (Shopify), payment processors, shipping carriers and fulfillment partners, email and customer support tools, and analytics and advertising providers. We may also disclose information when required by law or to protect our rights.
We do not sell your personal information for money. Some advertising cookies may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws. You can opt out on our Your Privacy Choices page.
Our Relationship with Shopify
Our store is hosted on Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve the service. Information you submit may be transferred to and processed by Shopify and its providers, including in countries other than your own. To learn more, see the Shopify Consumer Privacy Policy.
Data Security
We use industry-standard safeguards to protect your data, including encrypted connections and a PCI-compliant checkout. While no method of transmission over the internet is 100% secure, we work hard to protect your information at every step.
How Long We Keep Your Information
We keep order and transaction records for as long as needed to serve you and to meet accounting, tax, and legal obligations. Marketing data is kept until you unsubscribe or ask us to delete it.
Your Rights
You may request to access, correct, port, or delete your personal information, and you may opt out of marketing or targeted advertising at any time. Depending on where you live (for example, California, other U.S. states, the UK, or the European Economic Area) you may have additional rights under local law. We will never discriminate against you for exercising them.
To make a request, email us at support@mellou.co and we'll take care of it. We may need to verify your identity first, and we respond within the timeframe required by applicable law.
Children's Privacy
Our store is not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
International Transfers
Our store is operated from the United States. If you order from outside the U.S., your information will be transferred to and processed in the United States and other countries where our providers operate.
Changes to This Policy
We may update this policy from time to time. The version published here is always the one in effect, and the "last updated" date above reflects the most recent change.
Contact
L&A Professional Services (operating the Mellou brand and mellou.co)
Florida, United States
Email: support@mellou.co