Privacy Policy
Privacy Policy
Your privacy matters to us. Here we explain what data we collect, why we use it, and what control you have over it.
What information we collect
When you shop at RedLume, we collect the necessary data to process your order: name, email address, shipping and billing address, and contact phone number. Your card details are processed directly by the payment gateway and are never stored on our servers.
We also collect technical browsing information, such as your IP address, browser type, and the pages you visit, through cookies and analytics tools.
Why we use your data
- To process, prepare, and ship your order
- To deliver the digital bonuses included with your purchase
- To communicate with you regarding your purchase or your inquiries
- To manage returns, warranties, and refunds
- To improve our site and our customer service
- To send you marketing communications, only if you have given your consent
Who we share your data with
We only share what is necessary with: the platform that hosts our store (Shopify), payment gateways, courier companies, and analytics and advertising providers. We do not sell your personal data to third parties.
Cookies
We use cookies so that the site functions correctly, to remember your cart, and to understand how the store is used. You can disable them through your browser, although some features might stop operating normally.
Your rights
You can request at any time to access your data, correct it, delete it, or ask us to stop using it for marketing purposes. Write to us at soporte@redlume.co.
Data retention
We keep your information for as long as it is necessary to fulfill your order, the warranty, and our legal, accounting, and tax obligations.
Minors
Our store is intended for adults. We do not intentionally collect data from minors.
Contact
soporte@redlume.co