Refund policy

Last updated: August 4, 2026

We think the only way to know if a pillow is right for you is to actually sleep on it, in your own bed, for more than one night. That's why every Mellou comes with a 100-night risk-free trial.

Your 100-Night Trial

Sleep on your Mellou for up to 100 nights from the day it's delivered. If you're not waking up more comfortable, simply contact us for a full refund of the purchase price. No lengthy forms, no runaround. (We do suggest giving it at least two weeks, since your body needs a little time to adjust to proper alignment.)

How to Start a Return

  1. Email support@mellou.co with your order number, within 100 nights of delivery.
  2. We'll reply within one business day with simple return instructions, and let you know whether the pillow needs to be shipped back.
  3. Once your return is confirmed, your refund is issued to your original payment method within 5 to 10 business days. Depending on your bank, it can take another few days to appear on your statement.

Canceling or Changing an Order

Orders are processed quickly. If you need to cancel or change an order, email us within 24 hours of placing it and we'll do our best to catch it before it ships. If it has already shipped, it can still be returned under the 100-night trial.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, email us a photo within 30 days of delivery and we'll send a replacement or issue a full refund, at no cost to you.

2-Year Warranty

Every Mellou is built to hold its shape and support, and we back that with a 2-year warranty against manufacturing defects. If your pillow flattens, splits, or fails under normal use within two years, we'll replace it free of charge.

Need a Hand?

We're real people and we're happy to help. Reach us anytime at support@mellou.co, and we'll get back to you within one business day. If something ever goes wrong with an order, please contact us first, we resolve almost everything on the spot.

mellou.co is operated by L&A Professional Services, Florida, United States.