Shipping policy
Last updated: August 4, 2026
We want your Mellou to reach you quickly, safely, and with zero surprises. Here's exactly how it works.
Free Shipping
Shipping is free on every order, with no minimums and no hidden handling fees at checkout.
Order Processing
Orders are processed within 24 to 48 hours of being placed (Monday to Friday, excluding U.S. holidays). Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it to your door.
Delivery Times
- United States: 2 to 5 business days after processing.
- International: delivery times vary by destination. Your tracking link will show the latest estimate.
Tracking Your Order
As soon as your Mellou is on its way, we'll email your tracking details. If it's been more than 5 business days and you haven't received tracking, reach out and we'll sort it out right away.
Shipping Addresses
Please double-check your address at checkout. If you spot a mistake, email us within 24 hours and we'll correct it before the order leaves our facility. We can't reroute a package once it's in transit, but if it comes back to us we'll reship it at no extra cost.
Lost or Delayed Packages
If your tracking hasn't moved for 7 business days, or the carrier marks a package delivered that you never received, email us. We'll open a claim with the carrier and either reship your order or refund it in full.
Duties & Taxes
Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These are set by local customs and are the responsibility of the recipient.
Questions?
Our team is happy to help with anything shipping-related. Email us at support@mellou.co and we'll get back to you within one business day.
mellou.co is operated by L&A Professional Services, Florida, United States.